Return Policy:
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To be eligible for a return or exchange, send your items back to us within 30 days of your order deliveried date, or we cannot give you a refund or exchange.
- Products must be unworn, unwashed, in their original condition, with original packaging, and all labels attached (If your item had tags when you received it)
- We only offer refunds onto the original payment method used to place the order
- For purchases made by part-card, part-gift card, the refund will be applied to the gift card first
- Any product returned that is used, or damaged will be rejected and will not be sent back to the customer
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Anything accidentally, or incorrectly returned our way (that's not a LKWood item) will be the responsibility of the sender, not LKWood. We'll always do our very best to help out, but unfortunately we can't make any promises!
How Can I Make A Return?
- Email us at support@lkwoodglobal.com.
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Please provide us with your ORDER NUMBER and EMAIL USED TO PLACE THE ORDER.
- Tell us which item(s) you are returning and why.
- Once approved, we will send you a Shipping Label within 1-2 business days.
- Once your Return is received and inspected, we will refund your original payment method within 5-7 business days. You will be notified via email of your return.
**PLEASE NOTE: the cost of the return label will be deducted from your refund.”
How Can I Make An Exchange?
Exchange Requirements:
- All items must be in their original condition (never worn or washed).
- You can only exchange items of equal or less value.
- Exchanges can be made for up to 30 days from the date you received your order.
If you need to make an exchange, please email us at support@lkwoodglobal.com within 30 days of your order delivery date.
You must provide:
- Your email used to place the order.
- Your order number.
- Tell us which item(s) you are exchanging and why. Please provide us with the exact item names.
- A picture of the item(s) you are exchanging.
- Your current shipping address.
Once approved, you will be supplied with a return label.
As soon as we receive your return, it will be inspected and if determined it can be resold; we will issue you a store credit for the cost of the product purchased to place a new order for the correct color or size.
**IMPORTANT NOTICE: you will be responsible for paying the shipping fee on the new order.**
Damaged/Defective Items:
If your order arrived damaged, email us at support@lkwoodglobal.com within 7 days of the order delivery date.
You must provide:
- A clear picture of the damaged item(s).
- A quick explanation of the damage.
We will happily replace damaged orders free of charge.
**PLEASE NOTE: if the item has been worn, washed, or used in any way, your item cannot be replaced.**
Additional Information:
- LKWood will not be held responsible for lost returns
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